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From: "Sharon VanderKaay" svk@interlog.com Date: Sat, 31 Jul 1999
Rick, I am totally impressed by your essays. I can't believe I didn't discover them
before! I've been a knowledge evangelist for four years--recently upgraded to knowledge
junkie--I think this stuff is endlessly fascinating. My specialty is helping organizations
converge working and learning. I heartily agree with just about everything you
say--including the thought that action learning is a bit too rigid, nevertheless a good
concept.
My only point of disagreement: My background is in architecture and design. As someone who
has lived in the world of innovation and ambiguity for thirty years, I have an allergic
reaction to any effort to divide human beings into types (such as the tests for learning
and thinking styles). I know consultants love to do this, and it gives their audience a
great sense of comfort, but when one person says there are 6 types of whatever, and
another person says there are 7 types, it all seems silly and artificial to me. It's also
inconsistent with complexity
theory. Or, maybe, there are two types of people in the world--ones that like to divide
people into types, and ones that don't!
Do you receive Tom Petzinger's newsletter? It's available by going to http://www.petzinger.com He's just made a video which
will change the world. I look forward to reading future essays, and I'll be telling
everyone about your web site. Best regards, Sharon VanderKaay.========= Reply =========================
From:
(Rick Dove) Date: Sun, 1 Aug 1999
You raise an interesting subject, and one I think a lot about. Too bad -- now you'll hear
about it.
"Typing", it appears, is a fundamental animal brain activity. To my knowledge
plants are not known to do this in any learned way, but animals are born with the ability
to classify visual images, auditory experiences, events, situations, and other stuff into
discrete categories - most readily good, bad, and indifferent -- and the many sub-classes
such as prey/predator, comfort/discomfort, family/non-family, etc. It helps us all, dog,
fly, mouse, and man alike, to reach decisions about what to do next in an uncertain
environment.
I think it was the phone company that popularized the concept that short term memory can
work best with no more than seven things to remember. Then came the Boston Consulting
Group ... who's focused research on management thinking revealed that the best
comprehension is when no more than four things are in contrast (admittedly a subset of
humanity). These discreet (and limited size) models appear to mirror underlying brain
processes.
All of this is simply about modeling a real and continuous world into finite
representations that can be examined, discussed, and abstracted with some discreet and
reasonably common understanding. It appears to be more about communication than about
internal understanding - though that is debatable.
In any event, I think good model builders/users don't really take them as absolutes. Guest
columnist Bill Schneider built a 4-type cultural map
for organizations, and is quick to point out that it is an indicator tool, not a
comprehensive portrait of the company. Guest columnist Bob Wiele would be the first to say
that his 6-thinking-styles model is just a digital
tool in an analog world; and that the choice of modeling six contrasting styles is simply
a matter of specific tool integrity. The source of Bob's model is Jerry Rhodes (Conceptual
Toolmaking: Expert Systems of the Mind), who appears to think that he has mapped out a
real and sufficient 25 different machine-language sub-routines in the human brain
processor. Rhodes allows as how this thinking stuff is quite complex, and the units chosen
to describe the thinking system could be separated into hundreds or thousands of distinct
parts - but that models of this sort are too large to be "practically" useful
tools. He has done a beautiful and useful piece of work by my take, but from reading his
book I do sense that he believes it holds more "truth" than is there.
One of the models I use, the one which divides all of change into four reactive and four
proactive types, is not reflective of any absolute truth; but it is a very useful
structured-analysis tool to trigger people's thinking. I have had my share of frustrating
debates about how to classify a specific change that seems to fit into more than one of
those eight categories. When I've attempted to tell people it doesn't matter I, and the
model, have lost credibility with many - many people want unequivocal models. Over the
years I've come to understand that it does matter, because how you classify something
tells you what you think is important about it - an additional level of personal knowledge
(not truth).
I'm with you on the innovation and ambiguity part; but I've found that it is difficult to
communicate in that language - unless you are singing to the choir, or are an extremely
talented artist and can convey your thoughts with a painted picture, a symphony, or in
stories the like of Shakespeare's -- and -- you are communicating with someone who can
appreciate the nuance.
>Or, maybe, there are two types of people in the world--ones that like
>to divide people into types, and ones that don't!
The right-brain, left-brain model would seem to satisfy your statement here. The holistic
vs the piece-wise thinker. I am a student of learning theory and cognitive science,
principally because I'm trying to improve my abilities to communicate concepts to others,
and to understand the workings of collaboration. I find the various learning-styles models
useful to stimulate my own thinking about this undescribable stuff. I've taken quite a few
of the various learning styles tests and never found my "true" self in the
discrete categories and results, but on occasion I have learned something about myself.
And I do find them useful to help others understand that everyone doesn't think alike,
even if we can't tell you how they really think.
========= Reply =========================
From: "Sharon VanderKaay" svk@interlog.com Date: Mon, 2 Aug 1999
> You raise an interesting subject, and one I think a lot about. Too bad --now you'll
hear about it.
Hey, it's a treat to encounter someone who at least questions the concept of
"typing." I'm with you with regard to sizing up situations by type. Gary Klein
does an admirable job of looking at this subject in "Sources of Power: How People
Make Decisions."
Where I really start to squirm is when "assessment tools" ask me hypothetical
questions, or present statements out of context, e.g. "I believe people are basically
trustworthy." I refuse to participate or be "scored" by these typing
instruments. (I could never get a job in a corporation--although the biz press often says
I might be an asset as a contrarian.)
Beyond specific context and people involved, how I approach situations depends on how much
sleep I've had, the humidity, and how busy I am. I can't stand the thought of being
categorized as a hunter-gatherer, a warrior princess, or an eagle. The most creative
people I know--personally or historically--don't fit into types in my mind.
...........Sharon
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From: fjmorton@worldnet.att.net (Fran Morton),
Date: Fri, 7 Apr 2000
Gee, can I play too? Like both of you I've pondered this 'typing thing' a lot. As a change
consultant, HR pro and musician (organ, harpsichord, singing) I've seen many situations
where people live up (or down) to the type, just because it's been uttered by an expert.
Ex: to a woman with a low contralto voice, "Your voice is in the tenor range, that's
unnatural for a woman. Do these exercises to bring it up to a proper range for a
woman." This woman didn't sing again for several years. Even then it took lots of
coaxing to repair the damage done by an 'expert' who gave her a damaging 'expert typing'.
Now, with my consultant/HR hat on -- in my experience it is enormously difficult to get
business people to listen to, and act on advice that smells ambiguous in any way. I'm
frequently tempted to quote Robert Townsend on the iniquities of B-Schools that turn out
people who can't see anything unless it's in a four-by-four graph with a payback under 18
months!
But what's a change consultant to do? We have to persuade businesses out of that 'comfort
zone' (another consultant's term) if we're to make any progress at all toward our goal.
I've come up with two (imperfect) ways to make it look less like I'm asking my clients to
step off the edge of the world --
1) Change readiness exercise that identifies how they learn, and how stuck are they in the
status quo. The instruments I use are from the Learning Architect from Lominger
Associates. It's based on years of research by the Center for Creative Leadership.
2) I've used Myers Briggs with some success on the 'personal typing' side. It seems to me
it minimizes Sharon's 'silly and artificial' complaint in that its best use, in my view,
is as a beginning point to understanding why some actions, people, issues are
harder/easier for a given individual to deal with than others.
In many cases, I use these two tools simply to create a framework where a client can
permit her/himself to hear what my old Texas aunt used to refer to as "horse sense,
honey".
I learned an important lesson about typing/naming/organizing from teaching long musical
compositions to amateur choirs -- they need some easy organizing principle they can use to
assess where they are in a complex task without discernable signposts. Their willingness to
stay with me through the learning and assembling process depended upon their ability to
answer the questions -- "Are we there, yet?" "How much further?",
"How much have we done?" "How well are we doing?" The way I kept track
of these same things was too complex to mean much to them. I boiled it all down to a
mini-project plan. Part of break at each rehearsal was to update our progress on the plan.
Like many of my clients, they were able to concentrate and perform the more complex task
because they had a picture of it in a structure they could deal with easily.
So, I guess where I am on this issue now is --
1) With Sharon 100% if typing is used to (or results in) boxing, exclusion, artificially
limiting
2) Firmly in the 'it can be useful' category provided it's used to promote focus,
concentration and equip people to do collaborative learning, deal with the essentials.
Thanks again for your thoughts. Fran
========= Reply =========================
From:
(Rick Dove) Date: Mon, 10 Apr 2000
Thanks for your comments Fran, I
appreciate your insights. I especially appreciate you comments on the choir's need for a
mental road map when following you into an unknown and complex area. Related images....
1) The depth of helplessness conveyed by the back seat plaintive whine: "Are we there
yet" (not a bad title for an essay on the subject).
2) Driving to a new place for the first time, not quite knowing how far away it is,
navigating by a series of land marks (rather than a map), wondering if one was missed and
how far to go looking for the next before assuming you passed it or got lost - somehow
coming back on the same route seems a lot shorter than going there. The only thing cut out
of the return trip is the anxiety of missing context.
3) I have found that some people must be led to a solution step by step, gaining a
thorough understanding of each stepping stone before the next, and a thorough
understanding of all the steps before they can visualize the destination, let alone accept
it - while others must first understand where they will be going so that they can place
each of the stepping stones in a framework of context. The second type can play chess
(though they may not), the first can't grasp the game, though they may learn how to move
the pieces.
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