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The Language, Structure, and Culture
Lars Mathiassen, GRA
Eminent Scholar, Professor,
Computer Information Systems - I'm one of three professors at the new
Center for Process Innovation at Robinson College of Business at Georgia
State University. Agility is one of the guiding principles of our research
and I have found that your book on Response Ability, is both academically
and practically one of the best out there.
S. Vasilash, Editor-in-Chief, Automotive Design & Production -
There are few people who combine a zeal for organizational/cultural
change/improvement with an understanding of both technology (especially in
the information arena) and how to make stuff. Ordinarily, there is more of
a binary approach, where you can get a consultant who has one of those
characteristics but not the other. And so when efforts are made at
organizational change, that person’s initiative may not take into
account the fact that things actually need to be made (not only for an
ROI, but to pay for the consulting) or the proposal may be a pure
technology fix which, as is well documented in cases where that has been
tried, is not a fix at all, because an organization consists of people who
have to work with the technology.
Merrill Palmer, January 2004 INCOSE INSIGHT (International Council
on Systems Engineering) - I found this book to be a difficult read but
well worth the effort. The
difficulty arose both from a style of complex sentences crowded with
content and from my personal unfamiliarity with the information presented.
However, I now much better understand the need for, basis of, and
practical means to (personal and) organizational Agility. Rick Dove
provides an expert perspective on the subject.
He pioneered the presented concepts in the Agility Forum in the
early 1990s. He subsequently
matured them and developed implementation methods and tools through
extensive additional research, consulting, collaborating, and writing.
His presentation in this book includes a language of terms,
concepts, and definitions; description and examples of Response-Able
product, process, practice, or peopled system architectural structure; and
description of a change-responsive enterprise culture and a handbook of
methods for moving toward it. A
framework of eight change domains includes associated probing questions
for each domain that help thoroughly consider and understand a change
principles of reusable Response-Able systems structure provide reusable,
reconfigurable, and scaleable structure, and are illustrated and
reinforced by recurring reference to case stories for product, process,
practices, and peopled systems. A five-level Change Proficiency Maturity
Model assesses 24 Critical Business Practices in the areas of strategic
planning, business case justification, organizational relationships,
innovation management, knowledge management, and performance metrics.
A participative workshop method provides a proven practical method
to address specific change situations and also acculturate an organization
in Response-Able concepts and methods.
Goranson, Author: The Agile Virtual Enterprise - You know, original
thinking in business books is rare, so it is something to celebrate when
something new and useful -- even paradigm busting comes around. Rick Dove
is something of an Abraham Lincoln of the Agility movement, having been
there from the very beginning. So part of what you'll get here is the
maturest ideas that have been put into practice from the small community
of original researchers. The Abe metaphor carries into the fact that Rick
has chosen to focus his intellect on practical breadth. His approach is
rational and understandable: he speaks the language that real managers
use, and he uses the type of useful conceptual devices apparent in the
of the International Council on Systems Engineering, Leader: Intelligent
Enterprise Working Group - I am both biased and surprised.
Biased because I was involved in some of the experiences on which this
book is based and because I reviewed parts of the manuscript. Surprised
because, knowing the focus was on real world pragmatics by a guy who has
pioneered on the factory floor. I simply did not expect the span of
coverage that emerged when all the chapters were brought together. This
book is about how to make factories more productive. But also it is about
how to make businesses more responsive and more profitable.
Further, it is about how to facilitate proactive learning by all
employees. What a concept - letting everyone help make their enterprise
successful. In a few pages Response Ability shows you more about knowledge
management than most authors can muster in a whole book. Further, Response
Ability shows how all three aspects of a sustainable successful enterprise
fit together, each reinforcing the other, through a framework and module
architectural concept. Of course, the reason all this works so well is
that all is based on principles (clearly explained) and vetted by results.
Results count. And with this book, Response Ability is a result that every
alert leader can create.
Paul T. Kidd, PhD, Author: Agile Manufacturing - Forging New Frontiers, Managing Director, Cheshire Henbury - This is a professional management book that makes clear the concepts of business agility and responsiveness, and illustrates how readers can formalise these approaches in their organisation. The author applies models to all operational aspects of the organisation, and offers metrics, analytical frameworks, and exercises for examining how the organisation internalises and responds to change. The guide makes the concepts of agility and responsiveness actionable and includes both positive and negative examples from companies such as Microsoft, HP, Chrysler, DEC, IBM, Sears and GM. The study also incorporates a framework, metrics, and exercises.
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